Debt Recovery
This includes all those claims or cases which shall arise due to recovery of debt from the debtor.
Acquisition/Undertakings
This includes all those claims or cases which shall arise due to acquisition or undertakings by bank or other financial institutes.
Disagreements/disputes over certain procedures/fees or other operations
This includes all those disputes or disagreements over certain procedure/fees or other operations which may arise between the clients and banks/financial institutions.
Disputes related to loans
This includes all those claims, cases or disputes which shall arise during the financing of loans.This shall include collateral loans, car loans, personal loans etc.
Disputes related to Bank deposits, current accounts, bank transfers or leasing or other financial services
This includes all those claims, cases or disputes which shall be related to bank deposits, current accounts, bank transfer or leasing.
Bankruptcy/Insolvency
If any dispute arises during the bankruptcy/insolvency the same shall be included in this particular head. This shall include the disputes related to the debtor’s claim, asset evaluation etc.
Reducing loan balances
includes the disputes/disagreements for the reduction of loan balances where the creditor is not in capacity to pay the whole amount.
The elimination certain contractual clauses
This includes all those disputes or disagreements over issues with foreclosures, recalculating and decreasing interest rates, rescheduling or reorganising loans, returning money or removals from the loan office.
Inter-bank disputes
This shall include the disputes arising in the bank’s internal affairs. This shall include the syndicated loan disputes, derivatives trading mismatches.
Mis-selling of claims of financial products and services, in particular hedging products
Placement of funds
This shall include disputes/disagreements arise by the consumer in the financial service institution due to the usage of services and/or products of financial service institutions after undergoing the process of complaints resolution by the financial service institution.